Training of employees is an area, where the company may need improvements. What is meant here is the fact that the company can improve the qualification of its employees through the development of the training program. Therefore, the company can introduce special training programs for its employees to increase their qualification and to improve their performance, whereas the improvement of the performance of employees leads to the improvement of the marketing performance of the company. At the same time, the increase of the employee’s qualification leads to the provision of services of the higher quality that increase the customer satisfaction.
Furthermore, the room service can be improved to increase the effectiveness of services and the customer satisfaction. In fact, the room service of the high quality is essential for the successful business development of the company and improvement of its marketing performance. The room service is very important because customers perceive the quality of services of the hotel through the room service. In this regard, training of employees may be helpful to increase the quality of services and the customer satisfaction.
The enhancement of the complementary concierge clerk may enhance the effectiveness of the check in and out system. In fact, the enhancement of this service can facilitate the performance of the check in and out service. In addition, the complementary concierge clerk service will increase the customer satisfaction.
Thus, taking into account all above mentioned, it is important to place emphasis on the fact that the development of the contemporary business of Escargo Hotel raises the problem of the effective check in and out service along with the improvement of the customer satisfaction and room service.