In the current essay I would like to consider organizational communication and its components. As a matter of fact, organizational communication ”“ is a set of communications, built on the basis of communication, mediated by information about the organization, its goals and objectives. In turn, interpersonal communication is a verbal communication between people in one of the listed species. Interpersonal communication covers communication within the organization between different levels and departments. Formal communication – is communication, defined organizational structure, relationship management levels and functional departments. It is essential to note that the higher is the level of management, the higher is the probability of mispresentation of information, because each level of management can adjust and filter original message.
It can be said that the nature of interpersonal relations is significantly different from the nature of social relations, as well as their most important specific feature ”“ the emotional basis. Therefore, interpersonal relationships can be considered as a factor in the psychological climate of the organization or a group. Emotional basis of interpersonal relationships means that they arise and develop on the basis of certain feelings that are born from people, who are in relation to each other. It should be noted that communication process ”“ is a process of exchange of information between two or more people. It main goal is to ensure the transfer of information and understanding, which is the subject of exchange. If mutual understanding is not achieved, communication would not take place, which implies that both parties played an active role in it. Communication process is a set of elements of this interaction. There are four basic elements of communication process: sender – the person, who generates the idea or collects information and transmits it; message – information directly; channel – a means of communication (oral transmission, meetings, telephone calls, written assignment, memos, reports, e-mail, computer networks, etc.); recipient – the addressee of the information and a person, who interprets it, as stated in Organizational Communication.
Moreover, communication process involves the exchange of information by following stages: origin of ideas or information selection; choice of communication channel; message transmission; interpretation of the message. Exchange of information begins with the formulation of ideas or the selection of information. The sender decides what significant idea or message should be exchanged. Its role is to design and to code the information and subsequent transfer it to other participants of the process. It is important to properly and carefully formulate the idea and make it more concretely, in order to make it interesting and attractive to the recipient. Unfortunately, very often many people break off the exchange of information in this stage, because the sender does not expend sufficient time to consider the idea of the message. Moreover, it is essential to note that informal, friendly or competitor’s relations can both inhibit the performance of the organization’s objectives and contribute to their faster implementation. As a fact, informal communication plays a critical role in crisis and conflict situations, because very often informal channels operate much faster than formal, and almost always the trust of communicants to the informal information is much higher than to the formal source.