- March 28, 2013
- Posted by: essay
- Category: Term paper writing
managers working in the healthcare setting should remember about the efficient treatment of patients as one of the major criteria of the high quality of healthcare services. In fact, the efficiency of treatment defines, to a significant extent, the customer satisfaction and loyalty but what is more important the efficient treatment is crucial for the high quality of healthcare services being delivered to patients. To put it more precisely, the efficient treatment is essential for the recovery of patients. If healthcare professionals fail to treat patients efficiently than the overall quality of healthcare services delivered to patients is low. Therefore, managers working in the healthcare setting should pay a particular attention to the quality and efficiency of treatment, which may be assessed on the ground of outcomes of the treatment and statistics of visits of patients to doctors or vice versa.
In addition, the accurate diagnosing is another important criterion of the assessment of the effectiveness of treatment and healthcare services. In fact, the accurate diagnosing is crucial for the efficient treatment and healthcare professionals should pay a lot of attention to the diagnosing process because the more accurate the diagnosis is the better are outcomes of treatment and the higher is the quality of healthcare services.
In such a context, managers working in the healthcare environment can use different approaches, among which it is possible to single out the total quality management and the patient-centred approach. Both approaches are effective and they have already proved their reliability in the healthcare setting. At this point, it is worth mentioning the fact that the total quality management is a universal method that may be applied not only in the healthcare setting but also in other industries. The high efficiency of the total quality management is achieved through the maintenance of the high quality of services delivered to patients along with the maintenance of the high quality of relations within healthcare organisations and internal business operations. What is meant here is the fact that the total quality management refers to all aspects of operating of healthcare organisations and work of healthcare professionals. The total quality management focuses on the quality as the primary concern of each professional working within the healthcare setting. As a result the quality of healthcare services increases due to the effective implementation of total quality management strategy and focusing employees working in the healthcare setting on the quality of their services and work as well as relationships with their colleagues.
The patient-centred approach is another popular approach applied in the healthcare environment to improve the quality of healthcare services. In fact, this approach is easier for manager to apply because it focuses on the quality of services being delivered to patients solely, regardless of the quality of internal business operations or other processes within a healthcare organisation. As a result, managers should just maintain the high quality of healthcare services being delivered to patients. However, specialists (Davis, et al., 2006) argue that the provision of healthcare services of the high quality to patients is impossible, if a healthcare organisation suffers from internal problems, such as poor organisational culture and conflicts within the organisation.
At the same time, managers working in the healthcare setting should remember about key drivers of customer satisfaction, which are essential for the maintenance of the high quality of healthcare services being delivered to patients. In this respect, it is worth mentioning the fact that managers working in the healthcare setting should pay a particular attention to the high quality of healthcare services. In this regard, healthcare professionals should pay a lot of attention to training and managers should encourage healthcare professionals to participate in training programs and to conduct scientific researches and do scientific work to improve their qualification to be able to deliver healthcare services of the higher quality. buy essays
On the other hand, managers working in contemporary healthcare organisations should pay a particular attention to low costs of healthcare services. What is meant here is the fact that, today, costs of healthcare services are skyrocketing and managers should attempt to minimize the costs of healthcare services and to maintain their high quality because, otherwise, healthcare services will be unavailable to patients. In this regard, it is worth mentioning the fact that saving costs should not lead to the decrease of the quality of healthcare services.
Furthermore, the short period of treatment is another important driver that defines the effectiveness and quality of services delivered in the healthcare setting. What is meant here is the fact that patients need to receive treatment in time and treatment should be efficient. The efficiency of the treatment is defined by the total recovery of patients after the treatment and the timeline of treatment. If healthcare professionals are capable to treat patients fast and to help them to recover in short time, then the treatment is efficient and of the high quality.
In addition, managers working in the healthcare setting should remember about the accurate diagnosing. In this regard, they should be able to diagnose health problems in patients fast and to start treatment of patients respectively to their needs and health problems they have. The early and accurate diagnosing is one of the essential conditions of the high quality of healthcare services being delivered to patients.
In addition, many patients are concerned with the painless and comfortable treatment. Ideally, patients should not suffer in the course of treatment, although many health problems are accompanied by painful treatment and procedures. Therefore, healthcare professionals should minimize the pain and make the treatment comfortable.
Finally, the treatment of patients should be completed with the effective rehabilitation after the treatment. In this regard, managers working in the healthcare setting should develop programs to provide customers with ample opportunities to have rehabilitation that facilitates their return to the normal life. In fact, rehabilitation should comprise an integral part of healthcare services and it should be of the high quality.
Thus, taking into account all above mentioned, it is important to place emphasis on the fact that managers working in the healthcare setting should pay a particular attention to the quality of services. In this regard, they should apply the patient-centred approach, which is very efficient in the healthcare setting. In addition, managers should encourage healthcare professionals to participate in training and to deliver healthcare services of the high quality to all patients.
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